Q: What are your shipping charges?
For Domestic Shipping within Malaysia:
We provide free delivery for (nett) purchases of RM100 & above within Malaysia. For (nett) purchases below RM 100, a flat rate of RM 7 is applicable.
Please email us at firstname.lastname@example.org for international purchases
Q: How long does shipping take?
We usually ship all orders within 2 - 3 working days, and your order should arrive within 48 hours (within Malaysia) after the shipping day, while international orders should be within 3 – 4 weeks after shipping day.
Q: Is there any address that you can’t deliver the package to?
We deliver all orders to home and office addresses. However, we do not deliver to PO BOX addresses.
Q: How do I track my order?
You will receive an email confirmation regarding the order details once you place an order with us. Please be advised that our confirmation email might be received as spam depending on your email’s security settings. Hence, if you do not receive a confirmation email, please check your spam or junk mail folders.
If you already have an online account with us, all you need to do is to go to olliejewellery.com and click on My Account to check the status of your order.
If you require further information regarding the status of your order, you are welcome to contact us at email@example.com